Why Chatbots are conversational agents?
Chatbots – also known as “conversational agents” – are software applications that mimic written or spoken human speech for the purposes of simulating a conversation or interaction with a real person. Chatbots are programs worked to naturally draw in with got messages. Chatbots can be customized to react a similar way each time, to react distinctively to messages containing certain keywords and even to utilize machine learning out how to adjust their reactions to fit the situation
According to Oxford Dictionaries, a chatbot is “A computer program designed to simulate a conversation with human users, especially over the Internet.”
Chatbots leverage chat mediums like SMS content, site talk windows and social messaging services across over stages like Facebook and Twitter to get and react to messages.
Why does a business need chatbots? There are purposes behind that like disposing of routine undertakings and simultaneous processing of numerous solicitations from users. Besides, the enormous speed of preparing users’ requests with chatbots helps to pick up customers’ loyalty.
Factors to use chatbots :
- Productivity: – Chatbots give the assistance or access to data quickly and efficiently.
- Entertainment:- Chatbots amuse individuals by giving them amusing tips, they also help killing time when users have nothing to do.
- Social and relational factors:- Chatbots fuel conversions and improve social experiences. It helps to avoid loneliness, allows to talk without being judged and improves conversational skills.
- Curiosity:- The oddity of chatbots flashes interest. Individuals want to explore their abilities and to try something new.
Types of chatbots
Simple chatbots work dependent on pre-composed keywords that they get it. Every one of these commands must be composed by the developer independently utilizing regular expressions or different types of string analysis.
Smart chatbots depend on artificial intelligence when they communicate with users. Rather than pre-arranged answers, the robot reacts with adequate suggestions on the topic.